Summary of Qualifications
Accomplished retail and sales management professional with an exemplary record of leadership, dedication, consistency and results obtained through twenty plus years of management experience.
Consistently successful at increasing sales and profit exceeding company expectations through effective merchandising, marketing strategies and employee development.
Diverse experience in management with big box retail and Fortune 500 companies. Particularly effective in using creative abilities to develop and facilitate innovative sales and product training.
Ability to successfully handle difficult clients, vendor negotiations and complex situations to each party’s satisfaction while maintaining company objectives.
Articulate, people-oriented professional with excellent communication skills and the ability to effectively motivate a team to achieve their maximum potential.
Hartnell Chevrolet – Salem, WI
Sales Manager – May 2011 – Present
Responsible for all aspects of the sales, marketing and finance departments. Created and implemented written sales and internet procedures for sales team. Worked closely with industry leaders in marketing to improve a struggling internet process. Monitored and maintained all internet advertising and social media outlets.
Reduced marketing expense by 20%, while gaining foot traffic and exposure through social media and advertising.
Led region in customer service index (CSI score)
Increased sales volume by 5%
Developed sales and internet process for future talent development and growth
Feldco – West Allis, WI
Territory General Manager – September 2009 – December 2010
Led southeast Wisconsin team in highly competitive window, siding and door industry as the on site leader of marketing, sales, production, purchasing, installation and service departments. Achieved increased sales and fulfillment metrics resulting in ultimate profitability. Great success in recruiting and developing new sales talent as well as fulfillment results, both within top ten percent of the company.
Led team to be Better Business Bureau of Wisconsin Torch Award finalist.
Grew sales volume by 10% over previous year, achieving the highest profit margin the company.
Increased installation in both average per day and customer satisfaction by 56%.
Established consistency in both sales and fulfillment process generating customer delight, revenue and profitability.
Developed, analyzed and maintained local relationships to enhance sales efforts.
CarMax – Kenosha, WI
Sales Manager – August 2003 – July 2009
Sales Manager of largest automotive dealership in the nation. Led and mentored a team of sales associates to deliver world class customer service while exceeding sales goals.
Achieved 21% increase in sales by developing a weekly mentoring program for under performing sales associates. Instrumental in developing new programs resulting in significant improvements in areas including sales, customer service, retention, and sales training.
Successfully managed team to consistent sales growth of units sold and customer service scores in top 5% of the region.
Lead trainer responsible for developing and facilitating weekly sales training.
Implemented new orientation packet to maintain consistent expectations of new hires, reducing turn over by 23%.
Streamlined visual presentation of showrooms, public areas and car lot to increase locations corporate evaluation score from below expectations to consistently exceeds expectations.
Achieved highest closing percentage in region.
Created and facilitated a program to maximize results from under performing associates, with 100% success for graduates of program.
Office Depot – Greenfield, WI, Duluth, MN, Deerfield IL
Store Manager – December 1996 – August 2003
Managed multiple location high volume office supply stores in mid sized markets, including copy and print center and delivery. Developed teams of management, lead associates and sales staff to achieve and maintain improvements in every facet of the company. By implementing best practices increased sales volume for all locations, with average sales of 31 million. Responsible for making significant improvements in operational performance and profitability while building brand awareness.
Consistently lead store to increases in sales volume beyond projected goal.
Won “Best Store in Region” in overall sales/initiative contest.
Developed two assistant managers into Store Managers.
Selected to assist and fill in for District Manager and Loss Prevention Manager.
Increased CSI score from75% to 95%.
Launched new market store with success by promoting community involvement.
Highest employee engagement scores in district 2001-2003.
Sam’s Club – September 1984- December 1996
Store Manager, Receiving Manager, Marketing Manager, Operations Manager, Assistant Manager, Department Lead – numerous locations in Wisconsin and Minnesota.
Promoted to direct 100,000 square foot big box warehouse operation, overseeing four assistant managers and one hundred plus employees. Earned fast track status to store management with increasing responsibility at numerous locations. Effective at recognizing weak and under performing departments, developing new merchandising and marketing strategies to reorganize and maintain profitability.
Mentored several staff members to achieve management positions.
Developed and implemented company wide merchandise inventory control system, reducing shrink and maintaining 35% profit.
Grew sales volume each year exceeding 80 plus million, while still maintaining lowest shrink in 20 store district.
Developed seasonal merchandising plans to expedite movement of seasonal items, eliminating necessity to reduce price and provide best margin of profit.