The ARRI Rental Group, a premier rental company providing professional camera equipment to the motion picture industry, is looking for a Rental Agent to work in our Burbank, CA office.
The Rental Agent position is responsible for fulfilling customer equipment needs, fielding customer calls, providing quotes, negotiating deals within established guidelines and sourcing equipment. The right candidate will possess excellent customer service skills, the ability to maintain the needs of our existing client base and be able to nurture new customer relationships.
A good understanding of Motion Picture Camera Equipment and Motion Picture and Television industry experience is essential. This role requires a minimum of 1 years’ experience in fields specific to motion picture camera rental. Salary is based on experience and knowledge, competitive with industry standards.
This role encompasses the below responsibilities:
Take customer orders and negotiate packages within established guidelines.
Create quotes in system and ensure information is accurate.
Source equipment through branch transfers and sub-rentals or purchase if appropriate.
Create PO’s and work with the Purchasing department on requirements.
Identify additional client needs (Expendables, Transportation)
Communicate client requests and issues to Operations and Service.
Ensure paperwork (PO’s, M&D’s, etc.) is in order so that billing occurs in a timely manner.
Experience / Skills
Exceptional customer service skills with a strong sense of urgency.
Excellent interpersonal and communication skills in person, on the telephone and in writing.
Able to thrive in an environment of details and multi-tasking.
Extremely motivated and able to maintain composure in stressful situations.
Strong negotiation skills and good business sense.
Able to work with a high degree of independent judgment.
Must be detail oriented, exhibit strong organizational skills and demonstrate the ability to handle multiple projects and deadlines simultaneously.
Good computer skills
Fluent in Excel, Word, Power Point, order entry and CRM programs
If you are a confident and articulate communicator capable of inspiring collaboration with all and possess the qualities and skill set listed above, we would like to meet you.
We truly value our staff and offer excellent benefits, medical, dental and vision insurance, long term disability, a 401k plan, vacation, holiday, sick and personal leave, etc.
ARRI Rental is an equal opportunity employer.
Our products are Innovative, our customer service Legendary and our staff Dedicated.