WHO ARE WE?
NeuLion is the worldwide leader in creating interactive digital experiences for viewers across the worlds of professional sports, college athletics, and cable and entertainment networks. We deliver, distribute and monetize live and on-demand content across every Internet-connected device imaginable and stand at the forefront of the media-technology revolution. There's a reason the world's biggest brands including NBA, Univision, SKY Sports, NFL, the English Football League, World Surf League, Big Ten Network, the Ivy League and more, trust and rely on us: we are proven to provide the world's most dynamic and interactive digital experiences that are shaping the future of digital TV.
Working at NeuLion is fast-paced, fun and challenging, and we thrive on innovation. We work harder than anyone else because we are passionate and believe in what we are doing! We are on a mission to continue to change the future of TV and this is your chance to be a part of a game-changing, rapidly growing company!
WHAT WE'RE LOOKING FOR
The Client Services Director will be based in NeuLion's headquarters in Plainview NY and will work consistently with NeuLion customer accounts to effectively grow relationships in terms of depth, breadth and revenue. The Client Services Director is expected to cultivate productive relationships with our customers, develop and implement growth strategies, develop and implement marketing strategies, and serve as NeuLion's representative in day-to-day customer relations.
We are looking for someone who is passionate about Internet video platform technologies and innovative content delivery to consumers. This person must have a proven track record of success, ideally from within the digital video distribution sector, software application/development or managed/cloud services industry. The candidate must be highly motivated, extremely organized, conversant with technology, team-oriented, creative, and possess strong verbal and written communication and negotiating skills. This position will report into the SVP who is responsible for Pro Sports and TV Everywhere client management and business development efforts.
-Bachelor Degree, preferably in business, marketing, communications or related field.
-5 or more years in a client/business development role involving regular client contact.
-Manage assigned existing client relationships, with a specific focus on client retention, revenue growth and overall expansion of the client relationship.
-Understand and effectively present company products and services via PowerPoint, web meetings, Word documents and effective onsite communications.
-Manage client engagement with NeuLion's end-to-end platform solution including: Content Management Services, Encoding/Transcoding, Content delivery, transaction processing, user interfaces, and custom development.
-Work closely with development, operations, product and contract teams to structure and negotiate service deliverables and deal terms on new ventures.
-Effectively respond to customer enquiries including RFQs, RFIs and RFPs.
-Perform ad hoc tasks and projects as assigned
-Travel when necessary to meet customers.
-Strong knowledge of principles of marketing, client development and business strategy is required.
-Strong knowledge of technology, particularly in the areas of content streaming, is strongly preferred.
-Strong knowledge of current sports and general content owners and distributors is preferred.
-Spanish fluency is a plus
We are NeuLion, and we believe in the power of video to transform the OTT experience.
When we started NeuLion, we set out to change how entertainment was delivered and consumed by viewers. Today, we are the global leader specializing in digital video broadcasting, distribution and monetization of live and on-demand sports and entertainment content to any connected device. We bring tremendous experience and expertise to all our customers, including the NBA, NFL, UFC, EFL, Univision, Sky Sports, National Geographic and others, by continuously driving their business forward, providing them with the ability to organize, deliver and monetize their content across multiple devices in global markets.
As the only complete end-to-end video solution, the NeuLion® Digital Platform simplifies the digital video workflow and provides all the tools you need to get your content into consumers’ hands quickly and easily, ensuring they will be loyal, long lasting customers. The NeuLion Digital Platform helps broadcasters, operators, sports rights holders and media companies build, deliver and grow their digital business with stunning video and personalized, interactive experiences across any screen.