Hulu’s Content Operations team is seeking a Broadcast Operations Specialist who will be an exceptional addition to our Broadcast Operations Center. This is an overnight shift position. As a Broadcast Operations Specialist at Hulu, you will support Hulu’s Live TV Operations by monitoring live video signals, driving incident management for channel issues, managing programming rights and schedules via proprietary tools, performing ‘eyes-on-glass’ monitoring for Key Events, assisting with signal acquisition and maintenance with content partners, and updating and maintaining real-time or just-in-time changes for event programming. You will also work closely alongside the Network Operations Center in monitoring the overall health of the Live TV service. The right person for this role is well-organized and demonstrates strong attention to detail, is an excellent communicator, an exceptional multi-tasker, is self-motivated, is comfortable escalating incidents to management, has broad knowledge of sports programming, and has excellent computer / technical competency. Given the nature of live event schedules, you will be comfortable working nights and/ or weekends. If you are someone who thrives in a team environment and loves pushing the edge of innovation, then Hulu might be the place for you. We have high expectations of every member of our team, and believe this standard helps us deliver an exceptional service that continually redefines TV.

WHAT YOU’LL DO

-Monitor live video signals and program schedules and report on overall health of signal delivery
-Drive incident management for live channels - this entails filing tickets and rallying internal and external support resources to resolve issues such as loss / degradation of video signal, errors in program schedule or rights, etc., and keeping the management chain informed of incident status
-Monitor multiple live events concurrently, such as sports, award shows, etc. and confirm, or manually execute, program extensions as necessary
-Ensure content blackouts compliance against contractual obligations and partner communications, via audits and/or manual implementation - update, verify, validate, and send blackout notifications to technical and programming contacts
-Serve as technical support point of contact for broadcast related blackouts, extensions, rights management, and general questions during live events
-Assist with maintaining the highest quality content metadata via content tagging, metadata corrections, etc.
-Maintain Broadcast Operations mail account inbox, chat rooms, phone bridges, and other forms of communications: answer, file, forward information as necessary
-Assist Operations staff in generating channel performance reporting for leadership, partners and customer support staff
-Assist with User Acceptance Testing for all tools and workflow upgrades as related to the Broadcast Operations Center
-Assist with ad hoc projects, filing, spreadsheet management, data entry, and other project-specific administrative activities as directed

Experience / Skills


WHAT TO BRING

-Exceptional organizational skills and attention to detail
-Strong sports programming familiarity to help facilitate quick, informed decisions about sports content management (blackouts, extensions, metadata, etc.)
-Strong multitasking ability - manage multiple projects, across multiple teams, while maintaining careful attention to detail in a busy business environment
-Self-motivated - able to take responsibility for a task and run with it with little to no oversight - this is especially important for this shift
-Excellent technical acumen and computer skills, especially Google Docs and MS Office
-Excellent written and verbal communication skills
-Bachelor’s degree or related field experience is preferred

NICE-TO-HAVES

-Previous Incident Management experience a strong plus
-Previous experience working in a Broadcast Operations Center or Network Operations Center environment a strong plus
-Experience in a Technical Support role
-Cable operations or related industry knowledge a plus

About Hulu


Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. We create amazing experiences that celebrate the best of entertainment and technology. We’re looking for great people who are passionate about redefining TV through innovation, unconventional thinking and embracing fun. It’s a mission that takes some serious smart, intense curiosity and determination to be the best. Come be part of the team that’s powering play.