Technician II - Broadcast Operations
Dish is currently seeking a Broadcast Operations Technician to join the TOC team at our uplink facility in Gilbert, AZ. The TOC is a television programming environment where the operations team is responsible for monitoring, documenting and maintaining the quality of all services that are re-distributed to customers. Communication in written and verbal form with station personnel, internal departments and co-workers is essential to the performance of the team. All TOC personnel are expected to be able to multi-task, pay attention to fine details, demonstrate good teamwork and follow instructions given to them in an orderly and timely manner. Each member must have the ability to manage their own daily responsibilities, but also be able to take specific instructions for a special event and follow through to completion.
Primary responsibilities fall into the following categories:
-Monitors on-air programming of both local and national broadcasters.
-Performs technical quality control checks on a large Digital Broadcast -Satellite system to ensure A/V media meets EchoStar standards.
-Identifies, reviews and reports service anomalies and outages.
-Troubleshoots problems involving the signal path, media, programming and logs.
-Follows escalations procedures for non-conforming media.
-Coordinates with outside providers to determine outages.
Experience / Skills
Skills - Experience and Requirements
A successful Operations Tech II will have the following:
-High school diploma or GED and 3-5 years general work experience.
-Six months experience with Microsoft Office Suite to access emails, enter data, access databases, and create documents.
-Ability to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7.
-The ability to respond to visual and audible alerts via man-machine computer user interface screens.
-Communication skills to explain details via telephone.
-Sit for long periods of times.
-Comfortable monitoring services that include adult content without objections.
-12-18 months experience in a operational environment.
-Prior audio and video or electronics experience.
-Can remain calm in a high pressure situation and be able to deal with ambiguous environments.
-Strong prioritization skills within a fast paced environment.