Video Technician, Operations
This position offers the exciting opportunity to work side by side with Comcast Marketing leaders, building compelling ad campaigns promoting Xfinity products to consumers across the country. Be a key part of a Comcast Technology Solutions – Ad Platform start up team designed to support our Comcast Marketing partners with their post production needs.
Responsible for the end-to-end of lifecycle of content in supporting both the Marcomm and CTSuites via the video and IP asset delivery platform and ensuring a world-class level of service. Reviews, edits and processes digital video assets, as well as, oversees the upload and transcode operations of such assets. Successfully prepares all media and metadata, verifying incoming content and confirming receipt of content from the provider. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.
Employees at all levels are expect to:
-Understand our Operating Principles; make them the guidelines for how you do your job
- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Win as a team-make big things happen by working together and being open to new ideas
-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
-Drive results and growth
-Respect and promote inclusion and diversity
-Do what' s right for each other, our customers, investors and our communities
-Receives production versioning orders and completes service requirements according to Marcomm deliverable deadlines.
-Edits promotional content according to Marcomm production service requests, with guidance from Sr. Editor and other senior staff.
-Have knowledge in the Adobe Creative Cloud products, i.e. Premiere Pro, After Effects, Audition, Photoshop, etc.
-Ensures all orders are completed accurately and efficiently.
-Partners with Sr. Editor and Production coordinator to build and maintain edit workflows, expectations, and deadlines.
-Track and monitors work orders to ensure billing accuracy
-Designated production lead when Sr. Editor is unavailable for out of office.
-Collaborates with CTSuites Advertising production team for workload overflow and support.
-Performs daily system health checks and audits content delivery. Works directly with support teams to track and resolve content related issues.
-Validates content according to technical specifications. Delivers finished product to internal system for distribution within service level agreement. Provides quality control of content both inbound and outbound.
-Receives and processes media and metadata from content providers.
Supports Sr. Editor, other staff members and management, ensuring that issues they identify are being resolved.
-Builds and maintains content partner relationships with their peers.
-Troubleshoots or escalates issues that occur within the Marcomm and CTSuites value chain.
-Serves as internal customer contact for 3rd party content providers.
-Contributes and updates standard operation procedures and documentation of workflows and processes.
-Prioritizes, and processes incoming requests.
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
-Other duties and responsibilities as assigned.
Experience / Skills
-High School or Equivalent
Years of Experience
-Generally, requires 5-7 years related experience.
-Comcast is an EEO/AA/Drug Free Workplace.