The Network Operations Center (NOC) Engineer II is responsible for providing engineering support for network connectivity, Operating Systems / server and application issues, and review application / server logs to diagnose, determine and solve problems. This position serves as a liaison to the Data Center Technology Group (DTG) and developers for supported systems. The NOC Engineer II is responsible for solving and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner.

RESPONSIBILITIES/DUTIES

-Proactively monitor the health of all systems with a focus on critical systems
-Provide second level support to NOC Technicians for network connectivity, system and application problems
-Actively monitor Help Desk tickets to communicate and resolve problems to affected parties
-Configure and support Data Syndication feeds
-Responsible for installing, configuring, and troubleshooting ShotLink applications
-Manage and deploy standardized platforms
-Properly follow operational procedures and make recommendations for process improvement
-Assist Data Center Technology Group with special projects and tickets
-Responsible for all data circuits
-Act as point of interface with third parties
-Assist in Disaster Recovery
-Special projects or other duties as assigned
-On call responsibilities

WORK SCHEDULE EXPECTATIONS

-This position has rotating schedule that requires early morning and late evening hours, weekend and on-call shifts, and the ability to work during nonstandard hours when the need arises

Experience / Skills


QUALIFICATIONS

-Bachelor’s degree in Network Administration, Computer Science, System Engineering or a similar field, or equivalent job experience
-Minimum five years’ Information Systems experience
-Minimum five years’ Windows and Linux server administration experience; strong knowledge in scripting in PowerShell and bash; working experience with network administration and protocols; additional industry certifications strongly preferred
-Strong interpersonal skills to manage client relationships and issues escalated by NOC technicians; must work effectively both in a team environment and alone