Autodesk Global Product Support is looking for highly motivated trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.
We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. This person will mainly work closely with existing and future Major Accounts across North America. You will join the Designated Support Specialist group within the Customer Success Organization as part of our 2000+ person Worldwide Field Operations organization – a team that values professional development and rewards high performance.
Our Designated Support Specialists are responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
-Establish and maintain working relationships with customers as a technical trusted advisor
-Demonstrating thought leadership and product expertise to help customers achieve goals identified in customer success plans
-Innovating and delivering packaged service offerings to increase customer success and product adoption
Experience / Skills
-Bachelor's degree or equivalent experience in Industrial Design or Computer Science
-5+ years of experience in related field
-Expert knowledge of Autodesk ShotGrid (formerly known as Shotgun)
-Advanced knowledge of Media & Entertainment industry needs, pipelines and workflows
-Additional knowledge of Autodesk Maya, 3ds Max, MotionBuilder, Flame and Arnold preferred
-Shell scripting or programming skills are a plus
-Comprehensive knowledge of Linux and Microsoft Windows environments
-Proven ability to be flexible and learn quickly in a fast-paced environment
-Able to manage several projects at a time, setting the right priorities
-Demonstrated ability to build and maintain strong relationships with enterprise customers
-Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
-Fluency in English required, additional languages are a plus
The Ideal Candidate:
-Accountable. Holding yourself and others accountable to meet commitments
-Adaptable. Embraces uncertainty and flex to changing circumstances quickly
-Impactful. Passionate about making positive impact
-Courageous. Speaks out even when it’s uncomfortable
-Inclusive. Working collaboratively with others to meet shared objectives
-Customer-focused. Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail
-A Team Player. Building partnerships and working collaboratively with others to meet shared objectives
-Decisive. Making good and timely decisions. Clarifying assignments, prioritizing work, and attending to detail to ensure work is done in a timely and quality manner
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades we’ve worked together with our customers to transform how things are made, and in doing so, we’ve also transformed what can be made. A car’s performance now inspires the method of its manufacture, a city’s infrastructure helps predict the unpredictable, and the creation of ever-bigger universes shapes ever-bigger stories.
Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today.
At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.