Autodesk has an exciting opportunity within our Customer Success Organization for a position focused on helping our Media & Entertainment and Automotive Customers.
As a Technical Consultant, your strong ShotGrid knowledge will help our customers put innovative solutions into real world practice. You will define and validate software requirements and develop software applications to meet specifications that drive better business outcomes for our customers. You will act as a subject matter expert on customizations leveraging Autodesk product APIs. Using industry standard methodologies, you will produce technical design documentation, develop code, test applications, document user experience, and provide technical coaching and mentoring to customers and partners.
You will analyze existing workflows and processes in the context of the customer’s business and project goals. Working with key business unit stakeholders and project teams, you will assist in defining new workflows, configuring software, training users, and mentoring project teams to ensure successful implementation. You will also work closely with the Autodesk product teams to provide feedback based on client experiences and stay up to speed on product development roadmaps.
-Provide innovative solutions to meet customer and industry challenges based on Autodesk product solutions
-Configure solutions based on product capabilities and customer requirements
-Collaborate with customers (external), partners and internal stakeholders consulting groups (internal) to resolve technical issues
-Provide feedback to product development groups on client experience for product and process improvements
-Define software requirements specifications, validate architecture and software design
-Develop software applications per standard development practices and architecture design
-Document user experience and test developed applications
-Produce written specifications to capture functional and non-functional requirements for proposed solutions and configuration activities, supporting solution development and deployment activities including delivery, acceptance testing, training and user-support
-Develop code using various technical skills including strong programming knowledge, as per agreed standards with built-in annotations for maintainability
-Use software development tools to implement solutions using standard techniques like Agile, Waterfall etc
-Act as subject-matter expert on integrations and customizations leveraging Autodesk Product APIs
-May be required to engage in technical consulting activities at customer site. Test and troubleshoot solutions to ensure successful implementation
-Maintain overview and understanding of Customer support case data
-Provide technical advice to the Account team with regards to customer product escalations
-Travel up to 50%
Experience / Skills
-Bachelor of Science or Arts, or equivalent
-Experienced user/developer of Autodesk ShotGrid (Maya, 3ds Max, Arnold, MotionBuilder, Mudbox is a plus)
-Strong Facilitation skills
-Excellent verbal and written communication skills; ability to convey complex technical details logically, build relationships, and influence
-Strong customer service skills including video communications and conflict resolution
-Strong troubleshooting and analytical skills
-Ability to define plausible solution definitions based on product and industry expertise
-Proven record of seamless execution of complex projects
-Ability to present technical information to a live or virtual audience
-Ability to set priorities of various assignments and complete them within allocated deadlines with little or no supervision
-Excellent team player supporting and interacting with other members of a shared responsibility team
-Self-motivated and proactive, possessing strong desire to learn
-Resourceful, flexible, and adaptable
-Excellent analytical, quantitative reasoning and strategic skills
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. Over four decades we’ve worked together with our customers to transform how things are made, and in doing so, we’ve also transformed what can be made. A car’s performance now inspires the method of its manufacture, a city’s infrastructure helps predict the unpredictable, and the creation of ever-bigger universes shapes ever-bigger stories.
Today our solutions span countless industries empowering innovators everywhere. But we’re restless to do more. We don’t believe in waiting for progress, we believe in making it. By combining and recombining technologies. By blurring boundaries, reinventing rules, and merging fields. By unleashing talent and unlocking insights across industries. By helping our customers converge on solutions to the challenges we all face today.
At Autodesk, we believe that when you have the right tools to work and think flexibly you have the power to transform what actually needs making. The power to design and make a better world for all.