Riedel Communications, founded in 1987, designs, manufactures and distributes innovative real-time networks for video, audio and communications. Its products are used for broadcast, pro-audio, event, sports, theatre and security applications worldwide. The company is known for pioneering digital audio matrix systems and fibre-based real-time network technology.

Riedel is headquartered in Wuppertal, Germany and employs over 700 people in 20 locations throughout Europe, Australia, Asia and the Americas.

As a result of continued growth, Riedel Communications is looking to hire a talented and motivated candidate to join our North America Service & Support Team.

This is an on-site position that includes trips to customers' sites. The candidate will be based in our US office (Santa Clarita, CA, USA) and will report into the Manager Service & Support.

Your responsibilities

Your tasks will include:

Provide support to external and internal customers and contribute to the customer hotline as a first and second level Support
Support customers with remote online sessions, when needed
Reproduce issues in the lab
Visit customers « on-site » to perform debug and resolve problems, when needed
Execute commissioning of base-band and IP based audio and video systems
Hand over systems to customers including training
On call SLA's on a duty roaster
Work closely with your Support, System Consulting & Sales colleagues in the region, at the headquarters and in cross functional teams with Product Management and R&D
Regular trips to customers' site

Experience / Skills

Your professional expertise

You have successfully completed university studies or equivalent degree in Information Technology degree, electrical engineering, or communications engineering
You have 2+ years of proven experience in a relevant market field, ideally in the broadcast and entertainment Audio/Video market
You demonstrate knowledge of communication, digital audio and IP video technology (AES3, AES67, SDI, ST 2110, ST 2022-6) as well as IP standards (TCP, UDP, IGMP, VLAN, PTP V-2, Multicast media traffic)
Knowledge of fiber optic interconnected systems is a plus
Who you are as a team player
We are looking for creative, flexible, pragmatic, and skilled individuals with superb communications skills and a love of problem solving in a fast-paced team environment. The ideal candidate would possess some of the aptitudes below:

Passion about communication to customers and troubleshooting of electronic systems
Self-organised and capable to self-educate on new technologies
Natural authority, sociable and open personality
Team player that fits the personality and basic setting of an international, medium-sized company
Loyalty, reliability and personal integrity
Ability to cross-domain thinking and willingness to collaborate closely with other company functions using excellent communication skills
Ability to work under pressure
English speaking is a must; Spanish is ideal and / or another language such as French or Portuguese
Mobility and willingness to travel (domestic)