Bachelor of Arts Degree in Mass Communication
Wiley College - Marshall, TX
SUMMARY OF QUALIFICATIONS
• Ability to multitask across various projects and roles • Readily accepts challenges
• Excellent communication skills. • Effective problem-solver.
• Great organization skills • Team player
• Quickly absorbs/retains new information and procedures • Commitment to quality and integrity
10/05-09/10 Sports Improvements Director of Operations Irving, TX
Handled all aspects of the daily operations of this small company, including manufacturing, vendor relations, procurement, and research. In addition I providing assistance in client meetings in regards to product display, setup, and participation. Contributions also included bringing new clients to the company from other industries including banking, media, supply chain, and new vendors. Managed records data including quotes, billing, and shipping. Maintained 24 hour “on call” availability to assist the owner with emergencies. Worked closely with Communications Director to ensure integrity and consistency of company communications to clients and vendors.
09/05-10/05 Administrative Assistant Cedera Solutions/Fujitsu Consulting/F.E.M.A. Contract Dallas, TX
Responsible for conducting pre-screening telephone interviews to verify eligibility. Assisted in gathering and processing all pertinent information for all FBI background checks for applicants. As a part of the background check process assisted with fingerprinting of applicants. Maintained employee emergency call-in line and relayed all employee emergency information to management. Assisted with employees’ timesheet verification. Other responsibilities and projects included client follow up, fax submission and retrieval, shipment receiving. Trained and directed all new administrative hires in clerical and administrative responsibilities.
09/01- 07/05 PSR Complink/CONEXIS Irving, TX
Provided inbound and outbound customer service from call center, averaging 80 calls per day from employer groups and group participants related to member benefits and eligibility. Provided updates and explanations in regards to account status, eligibility, claims assistance, and billing. Updated carriers on account status of group members. Researched eligibility issues when necessary and relayed information found back to participants. Communicated eligibility updates with Client Services and worked on special projects as assigned. Assisted in training and monitoring of new hires while maintaining high quality customer service.
06/98 – 05/01 Excel Communications Inc. Addison, TX
Responded to all written and inbound calls from customers and independent representatives. Researched and determined if accounts required payment or further investigation. Handled inbound and outbound calls in addition to written correspondence to customers and independent representatives, resolving outstanding issues. Provided written and oral resolution with root cause analysis on all inquiries. Resolved inquiries for non-existing and existing customers on accounts. Responsibilities also included issuing credit and calling local exchange carriers.
01/00 – 06/00 Third Party Verification Assisted new customer and obtained third party verifications in a timely matter
04/99 – 01/00 Sales Aid Analyst Handled inbound inquires on order processing, credit and debit accounts.
01/98 – 04/99 Call Back Group Processed, researched, re-rated, and credited incorrect billing.
03/97 – 01/98 Customer Service Agent Fielded inbound calls assisting customers with billing, rates and credit request.
05/91- 02/97 Personal Manager International Painter/Artist Frank Frazier Dallas, TX
Organized all aspects of artists touring and art exhibitions. Managed the design and construction process for all show displays. Facilitated proper and organized “tear down” of show displays, ensuring safety and integrity of all art and display props. Organized transportation of the artist and product to each tour stop and adjusted for last minute exhibitions that were unscheduled. Arranged travel and accommodations for artist and road crew. Managed, secured, and reconciled all monies including sales transactions and travel expenses in upward amounts of $30,000 per show. Acted as liaison between artist, show promoters, media, and all other business related relationships as necessary.