• Provided consultation to project management teams on the integration of multiple unified collaboration platforms, comprising Cisco, Polycom and Microsoft(OCS/Lync2010) products.
• Successfully achieved above average customer satisfaction ratings for 7 consecutive years.
• 19 years of audiovisual and video conference support and management at multiple conference centers in the Tri-State area.
• Recognized as the technical point person designated to coordinate and produce all senior level global events involving audio and video broadcasting, recording or collaboration.
• Created and implemented standard operating procedures for multiple work environments to ensure consistent and efficient delivery of services.